Conditions of Use
Alex Kebbell provides his services to you subject to the following Terms and Conditions. If you order the plugin you accept these Terms and Conditions. Please read them carefully.
You consent to receive communications from me electronically. I will only communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that I provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site is the property of Alex Kebbell and protected by international copyright laws. You DO NOT have the right to re-sell any material you might have acquired freely or through purchase without written permission, or purchased from Alex Kebbell.
I offer support to all customers that have purchased my plugin.
I do not offer support to customers that have purchased my plugins anywhere other than my website.
Terms of Support
Under the terms of Support I must be granted administration access to the Website, or access via FTP (if requested) in which our product was installed. If a customer denies access to the website in which the plugin was installed I can not offer any Support, therefore any claims to our Product “not working” will be deemed null and void.
If the client’s website has technical coding, defects, damage or hosting problems not caused by Alex Kebbell; Alex will not be able to offer Support or Fix the Client’s Website.
Upon purchase of a plugin from Alex Kebbell, you purchase a single website license.
The single website license includes a subscription to 12 months of updates and support. This subscription may be cancelled at any time, and can be refunded if auto-renewed and is not required.
Should your updates and support license expire or be cancelled, the plugin will continue to function however you will have no download access for the plugin updates from your account dashboard and support will not be provided unless an additional 12 months of updates and support is purchased.
Support will not be provided if the customer:
- a. Has used offensive or obscene language;
- b. HAS USED EXCESSIVE CAPITALISATION FOR THE PURPOSE OF SHOUTING;
- c. Has made threats of violence, legal action or referral to an external party.
- d. Has posted the issue or question on a public medium, such as forums or blogs, before it has been either raised with or answered by Alex Kebbell within an appropriate timeframe (four (4) business days).
- If the customer selected the installation and configuration offer, a support ticket will be opened shortly after purchase (or the customer may choose to open their own support ticket) for the purpose of coordinating the installation. The following details must be provided:
- Wordpress admin login details
- All configuration options outlined in the documentation (Account numbers, API keys, origin suburb, state and postcode, and preferences for all other configurable options – i.e. handling fee type, value)
- FTP / cPanel login details (if requested)
- Installation and Configuration is for the core plugin functionality only and does not include any customations.
Given the digital nature of the goods and immediate delivery of the product, refunds are typically not provided.
If installation of the product produces errors on your server, I will make all efforts to correct the errors in a reasonable amount of time or if the change cannot be made to the extension, will provide basic direction as to what server settings may need to be changed. Changing any server setting or OS environment variable is the responsibility of the purchaser.
Likewise, refunds cannot be issued if the product works, but does not “fit your needs”. Determining whether the product is appropriate for your purposes, is the responsibility of the purchaser. If you have any questions about whether a product will work for your needs, please contact me ahead of time.
If a refund is requested, an evaluation is required to establish whether the product purchased has been configured and installed correctly. A support request submitted by the the customer is mandatory, under no circumstances will a refund reque st be granted without a thorough evaluation.
Downloads / Products
Products sold for download are the sole work of Alex Kebbell and are provided “as-is” with no expressed or implied warranty or suitability claims. As the buyer, you accept all responsibility for all outcomes from installing and/or using the downloads sold through www.akebbell.com by Alex Kebbell.
Extensions sold at www.akebbell.com are tested on the Standard WordPress environment using the standard Themes built into the core and are duly tested prior to release on the latest version of a standard WordPress installation. Any incompatibilities with third-party themes and plugins are beyond Alex Kebbell’s responsibility.
All products are provided ‘as is’ and in no case is it implied that they will function as expected under any setup or configuration nor with any or all 3rd party plugins or software or server environment.
Moreover, all downloads are copyright to Alex Kebbell and CANNOT be resold elsewhere. Doing so violates international copyright laws.
Alex Kebbell and its associates attempt to be as accurate as possible. However, Alex Kebbell does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Disclaimer of Warranties and Limited Liability
This site is provided by Alex Kebbell on an “as is” and “as available” basis. Alex Kebbell makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.
To the full extent permissible by applicable law, Alex Kebbell disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Alex Kebbell will not be liable for any damages of any kind arising from the use of this site or the downloadable products purchased through it, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
By visiting akebbell.com, you agree that the laws of the state of South Australia, Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Alex Kebbell or its associates.